Hi there,

You can follow the below steps to reactivate the software license. (Note that you also can use the same procedure to reactivate your kit when this kind of issue happens again)

Step 1 Use Segger J- Flash Lite to erase the chip.

Step 2 Use Segger J- Flash Lite to program the corresponding s- record image file. The ZIP file below contains the image file for RA6E1- VUI kit( TW001- VUIA6E1POCZ). zip

Step 3 Extract the Zip file below to get the CyberonLicenseTool and execute it.

Software License RecoveryTool.zip

Step 4 In the tool pane, select the”CybServer_RenesasWWPromo_Recovery. bin”, which is also provided by the above Zip file, in the first configurable window.

Step 5 Then, fill up the correct UART settings in the second configurable window. You can check out Device Director to get the correct COM port number, which should be assigned to JLink CDC UART Port.

Step 6 Click the launch button. Then, you should get the communication as same as below.

Step 7 Press the onboard S2 Reset button( should be a red color button). also, you should get the communication as same as below.
*** When you find the communication of” License data OK”, the reactivation process is done successfully. ***

Step 8 Before you close the tool, you can try speaking to the device using Wake- up command” Hey Siri”. Once the program reacts to your voice command, it means the license confirmation process is passed.

Step 9 Close the license programming tool and reboot your device. After that, you can use Tera Term to test the device.

NOTE For doing this process, there’s no extra hardware connection needed except the single USB connection between your computer and the onboard micro USB connector J6.

Thanks,

Nidhi